Refund policy

Effective Date: [15/08/2026]

At Varni Solitaire, we are committed to providing you with high-quality diamond jewellery and an excellent shopping experience. If you are not completely satisfied with your purchase, you may request a return within 7 days of delivery, subject to the terms and conditions below.

1. 7-Day Return Period

Customers may request a return within 7 calendar days from the date of delivery of the product.

The return request must be submitted within this 7-day period. Requests received after 7 days may not be accepted.

2. Eligibility for Return

To be eligible for a return:

The product must be unused and unworn.
The jewellery must be returned in its original condition.
The product must be returned with all original packaging, certificates, invoices, tags, and accompanying documents.
The product must not show any signs of damage, alteration, resizing, polishing, engraving, or modification.
The product must pass our quality and authenticity inspection after being received.
3. Non-Returnable Products

The following products are not eligible for return, unless the product is received damaged, defective, or incorrect:

Custom-made or personalized jewellery.
Products made according to specific customer requirements.
Resized or altered jewellery.
Engraved or specially customized products.
Loose diamonds or gemstones where specifically stated as non-returnable.
Products purchased under special sale or clearance conditions, where mentioned at the time of purchase.
4. Return Request Process

To initiate a return, please contact Varni Solitaire Customer Support within 7 days of delivery.

You may be required to provide:

Order number
Product details
Reason for return
Photographs/videos of the product and packaging, if requested

Once the return request is approved, we will provide instructions for returning the product.

5. Product Inspection

All returned products are subject to inspection by Varni Solitaire.

If the product is found to be used, damaged, altered, resized, engraved, or otherwise not in its original condition, the return may be rejected and the product may be sent back to the customer.

6. Return Shipping

Unless the product is defective, damaged during delivery, or incorrectly supplied by Varni Solitaire, the customer may be responsible for the applicable return shipping charges.

For products received damaged or incorrectly supplied, please contact us as soon as possible with photographs/videos of the package and product.

7. Refund

After the returned product is received and successfully passes our inspection, the eligible refund will be processed according to the original order and payment method.

Refund processing time may vary depending on the payment provider, bank, or payment method.

Shipping charges, taxes, duties, customization charges, or other non-refundable charges, where applicable, may not be included in the refund.

8. Damaged or Incorrect Product

If you receive a product that is damaged, defective, or different from the product ordered, please notify Varni Solitaire promptly after delivery.

We may request photographs/videos or other information to verify the issue and determine the appropriate resolution.

9. Exchange

Product exchanges are subject to product availability and approval by Varni Solitaire. Customized, personalized, resized, or altered products may not be eligible for exchange.

10. Important Conditions

The customer is responsible for ensuring that the returned product is securely packaged and protected during transit.

Varni Solitaire is not responsible for products lost or damaged during return shipping when the customer arranges the return shipment.

Returns that do not comply with this policy may be rejected.

11. Contact Us

For return requests or questions regarding this policy, please contact:

VARNI SOLITAIRE
Email: support@varnisolitaire.com
Phone/WhatsApp: +91 99092 83018
Website: https://varnisolitaire.com/

Note: This 7-Day Return Policy should be read together with Varni Solitaire's Terms & Conditions, Shipping Policy, Privacy Policy, and other applicable policies.